Terms of Service
Please read these terms carefully before using our services.
Last Updated: November 18, 2025
Agreement to Terms
By accessing or using KhudraX's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Use of Services
Our services are provided for the following purposes:
- Booking ecotourism experiences and activities in Cambodia
- Exploring information about Cambodian provinces and cultural sites
- Connecting travelers with local communities and guides
- Accessing educational content about sustainable tourism
User Account & Responsibilities
When creating an account with us, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account and password
- Notify us immediately of any unauthorized use of your account
- Be responsible for all activities that occur under your account
- Not impersonate any person or entity
Bookings & Reservations
When making a booking through KhudraX:
- All bookings are subject to availability and confirmation
- Prices are displayed in USD unless otherwise stated
- Payment must be made in full or as specified in the booking terms
- Cancellation and refund policies vary by activity and will be communicated during booking
- You are responsible for having valid travel documents and appropriate insurance
Cancellation & Refund Policy
Cancellation policies vary depending on the specific activity and booking terms. Standard cancellation terms typically include: full refund for cancellations made 14+ days before the activity date; 50% refund for cancellations made 7-13 days before; no refund for cancellations made less than 7 days before. Specific terms will be provided at the time of booking.
Prohibited Activities
You may not:
- Use our services for any illegal or unauthorized purpose
- Violate any laws in your jurisdiction
- Transmit any harmful code, viruses, or malicious software
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services or servers
- Collect or harvest information about other users
- Use our services to harm, threaten, or harass others
Intellectual Property
All content on this website, including text, images, logos, graphics, and software, is the property of KhudraX or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
Limitation of Liability
KhudraX acts as an intermediary between travelers and local service providers. While we strive to ensure quality experiences, we are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services. This includes but is not limited to injuries, losses, delays, or accidents during activities.
Force Majeure
We are not responsible for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or pandemics.
Dispute Resolution
Any disputes arising from these Terms of Service shall be resolved through good faith negotiations. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts in Phnom Penh, Cambodia.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any changes constitutes acceptance of the new terms.
Contact Information
For questions about these Terms of Service, please contact us:
Email: info@khudrax.com
Phone: +855 (0) 16 334 932
Address: Urban Village Phase 2, Phnom Penh, Cambodia